Privacy Policy – Ouyu

Last updated: 20 November 2025
This Privacy Policy explains how Livmo Holdings Pty Ltd (t/a Ouyu App), located at 1205 / 1-5 Railway Street, Chatswood, NSW 2067, Australia (“we”, “us”, “our”), collects, uses, stores, and shares your information when you use the Ouyu mobile application and related services (“Ouyu” or “the App”).
We are committed to protecting your privacy and handling your data responsibly.
If you have any questions, please contact us at info@ouyu-app.com.
1. What Ouyu Does
Ouyu allows you to:
  • Create an account using your mobile phone number and a one-time passcode (OTP)
  • See which of your existing phone contacts also use Ouyu
  • Choose to become “discoverable” so selected friends can see you when you are nearby
  • Invite contacts via universal links
  • Control when your location is shared and when it is turned off
Ouyu is not a public social network.
Discoverability is opt-in only, and visibility is limited to people already in your phone contacts.
2. Information We Collect
2.1 Information you provide
  • Phone number: Required for account creation and login.
  • OTP verification code: Used once to confirm your phone number.
  • Profile details: Such as display name or avatar (optional).
  • Support communications: Any messages you send to our support team.
2.2 Information we collect with your permission
We only access these items after you explicitly grant permission:
Contacts list:
  • We read phone numbers in your contact book to determine which contacts are also Ouyu users.
  • We do not upload your entire contact book in plain text.
  • Numbers are hashed/matched securely and used only for friend discovery.
Location data:
Ouyu collects your approximate or precise location only when:
  • You have granted location permission; and
  • You are active in the app or have enabled “discoverable” mode.
We store your last-known location to show your proximity to selected contacts.
You can turn this off at any time.
2.3 Information collected automatically
  • Device information: Model, OS version, language, app version.
  • Usage information: Interactions, in-app events, crash logs.
  • IP address: For security, fraud prevention, and localisation.
3. How We Use Your Information
We use your personal information to:
  • Create and manage your Ouyu account
  • Verify your identity using OTP
  • Match contacts and identify mutual Ouyu users
  • Show you who is nearby when you have opted in
  • Send invitations to contacts via universal links when you request it
  • Provide customer support
  • Improve, secure, and maintain the App
  • Prevent fraud, abuse, and unauthorised access
  • Comply with legal obligations
We do not sell your personal information.
4. Sharing Your Information
We may share your information only with:
4.1 Service providers
Trusted third parties who help us:
  • Host servers
  • Deliver SMS/OTP messages
  • Process analytics and crash reporting
  • Provide customer support tools
These providers are bound by confidentiality obligations.
4.2 Other Ouyu users
Only when you opt in:
Your contacts may see your display name, profile picture, and distance/nearby status.
No public access.
4.3 Legal and compliance
We may disclose information if required by:
  • Applicable laws or regulations in New South Wales (NSW), Australia
  • Court orders or government requests
  • To defend or exercise legal claims
4.4 Business transfers
If Ouyu is sold, merged, or acquired, your data may be transferred to the new owner under the same privacy protections.
5. Your Choices & Controls
5.1 Contact access
You may revoke contact permission in your device settings.
This disables friend matching.
5.2 Location sharing
You may:
  • Allow location only while using the app
  • Allow always (for discoverable mode)
  • Block location entirely
  • Switch discoverability on/off in the App
If disabled, we stop collecting your location and remove your last-known location.
5.3 Manage your profile
You can edit your profile information at any time.
5.4 Account deletion
You can delete your account in Settings or request deletion at info@ouyu-app.com.
Upon deletion:
  • Your phone number will be disassociated
  • Your profile, last location, and contact matches will be removed
  • Some records may be retained for legal purposes (e.g., fraud prevention)
6. Data Retention
We keep your information only as long as necessary to provide Ouyu or meet legal obligations.
  • Account data: Stored until you delete your account.
  • Location data: Only last-known location is stored; removed when discoverability is disabled or account deleted.
  • Contacts hash/match data: Refreshed and purged periodically.
  • Logs and analytics: Retained temporarily for debugging and security.
7. Security
We use reasonable technical and organisational measures, including:
  • Encryption in transit and at rest
  • Access control
  • Monitoring for suspicious activity
No system is 100% secure, but we work to minimise risks.
8. International Data Transfers
Your information may be transferred to countries outside Australia, including those with different data protection laws.
Where required, we use:
  • Standard contractual clauses
  • Equivalent approved safeguards
to protect your data.
9. Children
Ouyu is intended for users aged 16+ or older.
We do not knowingly collect personal data from children.
10. Your Rights
Depending on your location, you may have the right to:
  • Access your personal information
  • Correct inaccurate data
  • Delete your data
  • Restrict processing
  • Object to certain uses
  • Withdraw consent
  • Data portability
To exercise these rights, contact info@ouyu-app.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
If changes are significant, we will notify you in the App or by other appropriate means.
12. Contact Us
Livmo Holdings Pty Ltd (t/a Ouyu App)
1205 / 1-5 Railway Street, Chatswood, NSW 2067, Australia
Email: info@ouyu-app.com